To contact us, tell us about your washer fault: what it does, when it started, and the city you are in. That description is matched with an independent local washer repair provider working in your city.
Getting help starts with the fault. Describe it in your own words — the washer will not drain, it is leaking, it will not spin, it shakes, it shows an error code — and say which city you are in. That is all a provider needs to take it from there.
Or call us directly at (866) 383-1857 — tell us the fault and the city you are in, and a provider in your city will take it from there.
What to tell us
Four things help a provider more than anything else. First, what the machine is doing — or not doing. Second, when it started. Third, where any water appears, if the machine is leaking. Fourth, the brand and model number, usually on the plate inside the door or on the rear panel.
An error code helps too, if the machine shows one. Note it while it is still on the display — it can vanish on restart.
If the machine is flooding the laundry room, shut both supply valves behind the machine, turn it off at the wall, and mop the water up. Leave the machine off until the leak is found and fixed.
Which cities we cover
Our eight cities are Thomasville, Lexington and Kernersville in the Triad, and Monroe, Waxhaw, Matthews, Cornelius and Harrisburg in the Charlotte metro. Towns near those cities are usually covered too, since a provider can often reach them on the same trip.
If your town is not one of the eight, it may still be covered. Describe the fault and your city, and we will say plainly whether a provider is working in your area.
What happens next
Once you have described the fault, a provider working in your city is matched to the job. The provider visits your home, puts the machine through a cycle, finds the faulty part, and explains the repair before any work starts.
The provider tells you the cost before any work starts, including which part is needed and what the repair involves. If the machine is too old for the repair to make sense, or the part would cost more than the machine itself, the provider will be straight about it.
That repair is the provider's work, not ours — the people who visit your home are independent local businesses.